The second-hand marketplace Users Express Displeasure Over Sizing Updates

Members of the platform have expressed outrage after an update resulted in listings displaying inaccurate size information.

The second-hand shopping app has revised its sizing categories for female and kids' apparel but did not contact every member regarding the update.

Digital Channels Response

Numerous buyers and vendors have taken to social media claiming that product pages now present an altered size classification versus the original listing due to the recalibration.

The company said the revised method more closely matches comparable marketplaces.

They have suggested members to review their products and manually change the size if necessary, which has left users frustrated.

Size Classification Modifications

Earlier, the measurements included a single numeric size and a letter, such as S/8 or M/10.

The new system has an alphabetical indicator and numerical range for example S/UK 8-10.

In some cases, the sizing has been recategorised - such as a large size was formerly size 12 but currently displays as UK 16-18.

Shopper Accounts

A fashion influencer, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".

"Not many brands say XL is a 20-22," as the platform currently indicates.

Stephanie Gallen, from Glasgow, stated items she posted featuring size 14 markings were displaying on the service as size 20–22.

"If buyers measuring 20-22 acquire them they're going to be very disappointed," she explained.

Required Changes

Another shopper, from Derby, explained she became annoyed by the change as she had to manually change the sizing for "all her products".

"Personally, this is quite irritating, as I'm chronically ill and selling on Vinted has been paramount for me since losing part of my income," she explained.

Platform Context

The app has more than 100 million users, comprising 18 million UK members.

It has become a favored option to second-hand platforms like eBay and Depop.

This isn't the first time where an unanticipated change to the app has proved unpopular: previously, the platform withdrew an update concerning shipment methods due to shopper criticism.